Manage hardware request types
Hardware asset management is available with Jira Service Management Premium and Enterprise.
To manage request types, you must have a hardware Administrator role.
Request types are the forms people use to ask for hardware work — reporting broken hardware, requesting a new device, and more. Choose which request types your team tracks and manages from the Work view, and where each one comes from.
Add a request type
In the left navigation, select Hardware, then open Hardware settings.
Select Request types.
Select Add request types.
Choose the space the request type comes from, then select the request types to add.
Add them. They now appear in the Work view for your team.
Remove a request type
In Hardware settings, select Request types.
Find the request type you no longer want to track.
Use its action to remove it. It's no longer tracked in the Work view.
Removing a request type stops your team from tracking it in hardware asset management. It doesn't delete the request type from the space it belongs to.
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